Issues
Log problems and defects as they surface, then track them through to a verified fix.
What are Issues?
Issues are the unplanned problems that surface on any project — quality defects, safety concerns, design clashes, coordination gaps, or anything else that needs to be investigated and fixed. They're different from Tasks: Tasks are the day-to-day work you've planned, while Issues are what goes wrong when reality doesn't match the plan.
Issues live inside each project. Open any project from your dashboard and select Issues from the sidebar to get started.
Click "Issues" to expand · Then click any stage to see details
Reporting an Issue
Click Add Issue to open the form. Fill in:
| Field | What it means |
|---|---|
| Title | Short summary of the problem |
| Description | Rich-text detail — what happened, where, what you saw |
| Priority | Business urgency — Critical, High, Medium, or Low |
| Severity | Inherent impact — Critical, Major, Minor, or Trivial |
| Assigned To | Team member responsible for the fix |
| Due Date | Target resolution date |
| Timeline | Optional start and end dates for the fix window |
| Tags | Custom labels for grouping and search |
| Attachment | One supporting file (typically a site photo) |
The Reporter is set to you automatically when you create an issue, and Resolved / Closed timestamps are stamped automatically when the status changes.
Issue Statuses
Every issue moves through four fixed stages:
| Status | When it applies |
|---|---|
| Open | Logged, not yet being worked on |
| In Progress | Owner is investigating or fixing it |
| Resolved | Fix has been applied — awaiting verification |
| Closed | Verified and signed off |
Drag cards between columns on the Kanban board or change the status from the form — both update the same state. Reverting from Resolved or Closed automatically clears the relevant timestamp.
Priority and Severity
Issues have two levels, not one. They look similar but answer different questions:
Click "Priority vs Severity" to expand · Then click either to see levels
In practice they often line up — but not always. A cracked tile in a back-of-house corridor can be Major severity (it's broken) but Low priority (nobody's walking past it for another six months). Keeping the two separate lets you triage fairly without over-reacting or under-reacting to any single issue.
Kanban and List Views
Issues have two views — pick whichever suits the moment.
| View | Best for |
|---|---|
| Kanban Board | Seeing what's stuck and dragging cards through the workflow |
| List View | Sorting across many issues, running bulk actions, or scanning details |
Both views share the same data — changes in one are reflected in the other immediately.
Filtering and Managing Issues
The toolbar helps you find what matters fastest:
- Search — matches title and description
- Status filter — Open, In Progress, Resolved, Closed, or all
- Priority filter — narrow to Critical and High when you need focus
- Severity filter — find every Major and Critical issue across the project
- Clear all — reset search and filters with one click
Click any card or row to open and edit it. Every field stays editable through every stage, so notes, assignees, and dates can be updated as the situation evolves.